Returns & Exchanges
Start a return with your order number to begin the free 30-day returns or exchange process. Your order number is on the shipping label or the back of your gift note.
Returns Policy FAQ
Our standard return policy is 30 days. You can return or exchange items that are unworn and unwashed with original product tags attached within 30 days from the date your order was delivered. For socks, undies, and accessories packaging must be unopened. Final Sale items, or returns that do not comply with our terms and conditions cannot be returned or exchanged.
Return Shipping: Customers are responsible for return shipping charges. Paid shipping fees will not be refunded. Refunds will only be applied to the original form of payment. Returns/exchanges can only be done in the country of purchase. Please note, if you purchased Allbirds items at another retailer, you’ll need to return the purchase to that retailer.
When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
Rejected Returns: Returns that do not meet our return requirements may be rejected. Rejected returns are non-refundable and forfeited
Not your color? Not to worry. Gifts can be returned within 30 days. Just head to the top for the free returns process with your order number. It’s on the shipping label or the back of the gift note (if you got one).
Final Sale items cannot be returned or exchanged. Final Sale items include: gift cards, insoles, and items tagged final sale on our website. Other exclusions may apply.
Customers are responsible for return shipping charges. Paid shipping fees will not be refunded. Refunds will only be applied to the original form of payment. Returns/exchanges can only be done in the country of purchase. Please note, if you purchased Allbirds items at another retailer, you’ll need to return the purchase to that retailer. Click HERE to start your return.
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If you placed your order before June 11th 2026, please contact help@allbirds.com
*Improper Purchasing & Returns Activity: Allbirds' consumer rights and policies are intended solely for the benefit of end consumers, not for those purchasing products for resale. Purchasing products for resale or engaging in fraudulent activities is strictly prohibited. If Allbirds determines that a purchase or order is intended for resale, involves fraudulent activity or if Allbirds determines that they are unable to properly satisfy a customer's needs, as demonstrated by a high return rate, they reserve the right to (1) suspend the application of any policy that provides a right or benefit intended for direct-to-consumer purchases; and (2) take any action to hinder such purchase or order, including restricting sales to any consumer, canceling orders, charging restocking fees, imposing purchase quantity limits, declining to issue refunds or take returns, and/or suspending or closing any account.
*Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders at Allbirds' stores or through our e-commerce site is contingent upon product availability and discretion in managing inventory. Allbirds explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.